Leads and Contacts OR Leads VS. Contacts

I’ve recently encountered much debate and curiosity regarding best practices around Lead and Contact usage in Salesforce.  While in some cases organizations will have certain divisions of their sales teams work exclusively in leads, we see other organizations that have moved their entire sales process to exclusively utilize Contacts in Salesforce.  And while ultimately the best fit here will be determined by the organization itself, there are definitely some advantages to maintaining the use of both Leads and Contacts in Salesforce. For instance, the use of Leads AND Contacts in ...
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